PLAYER ACCOUNT WITHDRAWALS
GENERAL
You agree that financial account transactions will be handled by us directly or through a Payment Provider or any other third party.
Withdrawals may be transferred from us to you, either directly or through a Payment Provider chosen by you, or, in the event that your choice, is not feasible, the transfer will be made by a Payment Provider chosen by us.
We do not guarantee that there will not be any delay in the processing or receipt of withdrawals, as this process is not controlled by us.
If you choose to deposit funds using an account, for example NETeller, withdrawals will be automatically credited to that account up to the amount of your deposit. Any withdrawal amount in excess of your original deposit will be refunded to you via an alternative payment method. Please be advised that winnings can no longer be paid out by credit cards.
What methods can I use to withdraw funds?
Neteller, Moneybookers, Bank Transfer, Cheque and in some instances Credit Cards. See in the cashier of the casino for more Withdrawal method.
We will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. This however cannot be guaranteed. Therefore, we may process and pay withdrawals through a different payment method than the one requested by you, such as through different Payment Providers, a bank draft or wire transfer. Similarly, in certain cases, the currency of your withdrawal may not be the currency in which your deposit was made or that was otherwise requested by you.
Withdrawal processing times vary according to payment method & VIP Level, ranging from 5-7 days for services such as NETeller to 10 days for wire transfer and up to three weeks for cheques.
Withdrawal requests are considered "pending" until the Casino commences their processing. The pending withdrawal period varies from 1-4 days, depending on your VIP level, during which time you can cancel the request.
There are no charges for withdrawals of any kind except for bank draft express. Bank drafts will be sent to the billing address you specified during the account registration process using regular worldwide mail. If you select wire transfer as your withdrawal method, you will be asked to provide your bank account details.
You can keep track of the status of your withdrawal requests by choosing the Transaction History screen from the Cashier section of the Casino software.
You are aware of and agree that players are allowed to withdraw not more than €/£/$5,000 per month. If the amount to be withdrawn is greater than €/£/$5,000, the remaining amount will be placed back into the player's account, allowing the player to withdraw additional funds the following month in accordance with this term. The foregoing applies also to withdrawals of progressive jackpots. Withdrawals depend on all conditions specified above and the verification of all required documents.
If the player has not entered his/her correct and full personal details, including a phone number, he/she can be contacted on, withdrawals may not be processed. In suspected cases of fraud the accounts will be closed and bonuses and winnings will be removed. The Player is fully responsible for any taxes and fees applicable to winnings resulting from use of the software. If winnings are taxable in the player's jurisdiction, the player is required to keep track and report the winnings to the appropriate authorities.
You may withdraw any unutilized and cleared funds held in your Player Account, by submitting a withdrawal request in accordance with our Withdrawal Conditions. It is your duty to access the Website and review any changes to the Withdrawal Conditions. On any withdrawal approved by us, and provided that you give us sufficient information as to how the funds should be transferred to you, we will send the relevant funds.
You agree that we will have the right to withhold any withdrawals, in the event that we believe or suspect that you may be engaging in or have engaged in fraudulent, collusive, unlawful or improper activity, or if we are concerned about the operation of that Player's Account or the request for withdrawal. In such cases, we may commence and/or be involved in and/or assist any investigation into such circumstances, and you agree to assist and cooperate with any such investigation.
WITHDRAWAL REQUEST INSTRUCTIONS
As part of this procedure we ask that you provide the following details:
- Your valid photo identification (e.g. passport or driving license) that shows the address currently registered in your gaming account. If your photo ID does not show the account registered address, please send a bank statement or utility bill that does. Please note, we will still require a copy of the ID.
- We must ask that you forward a recent bank statement. Please be sure that your bank account number and name are visible on the statement, along with the bank name/logo, a list of charge descriptors and the date. This will assist our security department in confirming the validity of the document. If you are withdrawing via the wire transfer method, please provide the bank statement for the account that your wire transfer will be processed to.
- If you have deposited via the credit card option, we request that you provide front and back copies of the card used. If you no longer have one of these credit cards, a bank statement for the card in question will suffice. Please ensure that the credit card number is listed on the statement.
- We also require a utility bill (e.g. phone bill, electrical bill) that shows your name and address and the name/logo of the utility company.
If you have sent any of these documents previously and they have been accepted there is no need for you to resend them at this point. Please only send the documents that remain outstanding.
The bank statement and utility bill are only necessary if you are withdrawing your funds via the bank draft or wire transfer options. It is not needed if you choose to withdraw via another of our payment options. Therefore, if you wish you may log into your gaming account, cancel your pending withdrawals and withdraw using another method.
Please Note: In order to withdraw via an alternative method, you must have at least one successful deposit via that payment option (except the bank draft and bank draft express options, where a previous deposit via those methods is not necessary).
Once your faxes are legible, they will be placed in a secure file and you will not be asked to re-send them in the future. Additionally, having your faxes on file will facilitate other adjustments we periodically make to a player's account such as an increase in the deposit limit, upgrading the VIP level or making any changes in account details that you may request.
For the fastest reply time, we strongly suggest that you scan and send your documents as e-mail attachments to docs@majesticcomet.com - this option works best for image quality and clarity, and we usually receive legible copies on the first attempt whereas faxes usually take a few attempts to obtain legible copies. Scanning may be done at the closest document processing depot if the necessary equipment is unavailable to you.
Please enclose your username when sending your documents to assist us in locating your account.
If after seven days we do not receive legible documents, we will return the amount of your withdrawal request back to your balance.
You may make your withdrawal request again but we must be in receipt of the required documents before we can complete processing your withdrawal.