Frequently Asked Questions
We have compiled this list of FAQs (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us at any time.
Cashier FAQ - Deposits and Withdrawals, Table Limits, Security and Payment Methods
Games FAQ - Game Features, Rules and Fairness
Technical FAQ - Software Download and Installation
Cashier FAQ - Deposits and Withdrawals, Table Limits, Security and Payment Methods
In order to make a deposit you must first download the 'Majestic Comet' software. For complete step-by-step instructions on downloading and installing 'Majestic Comet', please visit our Download page. You then need to open your real money account. After you receive your Real Money username and password, you are ready to make a deposit into your 'Majestic Comet' account.
- Start the "Real money mode" option.
- Enter your real username and password in the Login window.
- Select "Cashier" from the lower-left corner of the lobby followed by pressing the "Deposit" button.
- Select your desired deposit method.
- Some credit cards providers allow their users to deposit using their cards, but we strongly recommend using an Alternative Payment Method to make a deposit at the Casino.
These are the quickest and easiest ways in which to deposit and withdraw money. Please visit our Payment Options page to find out more about the numerous payment methods accepted at the Casino Cashier.
Back to Top
Credit card deposits take approximately 2-5 minutes to process and funds are made available in casino accounts within this time frame. Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer. Bank Draft / Personal Cheque deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal cheque to be cleared. Please note that the first phase of a Bank Draft / Personal Cheque deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors. Deposit times may vary depending on which Alternative Payment Method you are using, but most of them will transfer money instantly. Please visit our Payment Options page to find out more about the numerous payment methods accepted at the Casino Cashier.
Back to Top
In order to withdraw money from your account, go to Cashier and select "Withdraw" If you have made credit card deposits with a VISA or Mastercard credit card, prior to your withdrawal, the money you now wish to withdraw will not be refunded to your VISA or Mastercard, due to restrictions imposed upon the Casino by Visa International and Mastercard. All withdrawals will be processed by any of the other withdrawal methods provided and stated in the withdrawal section of the Casino Cashier. Any option will be available as long as you have registered the relevant deposit method at the Casino. We strongly recommend using an Alternative Payment Method to make a withdrawal from the Casino as these are the quickest and easiest ways through which to withdraw money. Please visit our Payment Options page to find out more about the numerous payment and withdrawal methods accepted at the Casino Cashier. Bank drafts will be sent to your billing address, as specified in the account register process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact our customer service department at support@majesticcomet.com . Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdrawals. If you select Wire Transfer as the preferred method to withdraw, you will be asked to fill in your bank account details. There are no charges imposed on Wire Transfer withdrawals.
You can track the status of your withdrawal requests by entering the cashier and selecting the "Transaction History" screen. The status column in this screen identifies each transaction's exact phase.
Back to Top
Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department. By entering the "Pending Withdrawals" screen in the "Withdraw" section of the cashier you can view all the withdrawals you have requested, awaiting to be processed. Generally speaking all withdrawals must wait 4 business days to be processed so that you can cancel withdrawal requests while the transaction has not been processed yet, and return the original withdrawal request amount back to your casino account, so you can continue to play.
Back to Top
As mentioned above, all Withdrawal requests awaiting process show up in the "Pending Withdrawals" screen in the "Withdraw" section in Cashier, up to 4 business days from your initial withdrawal request date. You can cancel withdrawal request as long as they show up in the "Pending Withdrawals" screen, and return the original withdrawal request amount back to your casino account, so you can continue to play.
Back to Top
The Cashier's "Transaction History" section stores a complete history of all your financial transactions, such as withdrawals and deposits.
Back to Top
The following limits of deposits apply for each deposit method:
- Credit cards:
- Minimum single deposit $20
- Maximum single deposit $1000 per card
- Bank Draft / Personal Check:
- Minimum single deposit $50
- Maximum single deposit $5000
- Wire transfer:
- Minimum single deposit $100
- No maximum limit.
Back to Top
Absolutely yes!!!! We use the best security measures available today, such as the latest Firewall technology and SSL 128-bit encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at 'Majestic Comet' is much safer than using it at your local department store. For further information, visit our Privacy and Fair Gaming pages.
Back to Top
Alternative Payment Methods are by far and away the most convenient and reliable ways in which to deposit and withdraw from the Casino. Many of these methods are internet based payment accounts which enable you to pay for a wide variety of goods and services on the internet including online casinos. Unlike some credit card companies which do not permit their users to transact with online casinos, using an Alternative Payment Method means you will not have to worry about having your card declined. 'Majestic Comet' rewards players for using Alternative Payment Methods! Deposit with one and receive a generous deposit bonus of 10%-15% (depending on the method), up to $300 per month!! For more details about any of the Alternative Payment Methods accepted by 'Majestic Comet', please visit our Payment Options page. You will find detailed information about each of the methods, including customer support services and a link to the homepage enabling you to sign-up and transfer funds within just minutes from now.
Back to Top
Games FAQ - Game Features, Rules and Fairness.
We use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both Real money and Fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.
Back to Top
This is very simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the 'Chat' button again, or press ENTER.
Back to Top
When you join a multiplayer table you automatically join a table with other players. The system automatically assigns you to a table where there is an empty seat. Private-Group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private-Group table you have to type in the name of the table you wish to join. If this table has already been created by your friends, you will join this table, if not then a table will have to be created for you, so that you can tell your friends to join in with you.
Back to Top
As Internet disconnections may happen due to several reasons not under our control, we have developed a sophisticated, integrated abnormal disconnection handling mechanism, which will always protect the player's interest in such an event. If for some reason, you get disconnected from the Internet while you are in the middle of a game, don't panic.
In Blackjack, Craps and Video Poker you will automatically be returned to the exact state, were the game was interrupted, so you can continue exactly from the same point you left off, and decide what you want to do, just like in any game round. In games like Slots and Roulette, where the player does not take decisions in the game after the round has been started, you can just log-in to the casino again and see how the game has finished by clicking on the 'Game History' button.
Back to Top
In games like Blackjack, Roulette, Craps and Baccarat just press with your right mouse button on the chips you wish to remove. In Roulette you can also click on the 'Clear Bet' button to remove your entire bets from the table. In Slots and Video Poker, just press the 'Cash Out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will be automatically returned to your balance once you exit the game.
Back to Top
Our download software comes with a built-in, context sensitive ‘Help' section. Just click on the help button in the casino lobby for a complete set of instructions and explanations on all casino games. In addition, you can view our online help file by clicking here.
Back to Top
In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.
Back to Top
You can just step into the 'Game History' section and view the previous played hands and their results. If you have any further questions, please feel free to contact our customer support staff at support@majesticcomet.com.
Back to Top
Technical FAQ - Software Download and Installation.
In order to play at 'Majestic Comet' you must first download our FREE software from our Download page. The reason why we have a download version casino is, because downloading the software to your PC makes the games much quicker and more stable than playing them on your own browser, due to the fact that all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes 'Majestic Comet' faster and the gaming experience more reliable.
Back to Top
The average download time is 12-15 minutes using a standard 33KBS modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that download is only necessary for the first time you play at the casino, after that, the program is available from your computer's 'Start' menu and/or your computer's desktop.
Back to Top
The name of the downloaded program is: SetupCasino.exe.
Back to Top
Absolutely Not!!!! You only need to download and install the casino once. The downloaded file is a small file of about 5MB, containing 6 games: Blackjack, Roulette, Craps, Video Poker, Slots and Caribbean Poker. After installing the file once, the casino will be accessible from your 'Start' menu or from your desktop.
Back to Top
Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.
Back to Top
Windows 2000, Windows 98, Windows NT or Windows 95 Pentium 100MHz 8MB RAM SVGA Monitor, 256 colours At least 10MB free Hard Disk Space For optimal results, set your monitor to high color (16 bit) and 800x600 resolution.
Back to Top
For a Mac version, please write to us at support@majesticcomet.com for detailed instructions on the installation procedure.
Back to Top
AOL users can use the 'Majestic Comet' software with AOL version 3.0 or later.
Back to Top
It is possible that you are trying to enter the Fun mode casino with a Real mode username and password or enter a Real mode game with a Fun username and password. If you can't log into the casino, please send us your registered name, address, phone number and email to support@majesticcomet.com and request your username and password, or just call our customer service toll free number listed on our 24/7 Support page.
Back to Top
If the 'Majestic Comet' icon is not on your desktop and you can't remember where you saved it, please follow these steps:
- Click on the START menu at the bottom left corner of your screen.
- Choose 'Find' then 'Files or Folders'.
- Where it says 'named', type 'Majestic Comet.exe' and click 'Find now'.
- The computer will now search for the file.
- If you get a file under the name 'Majestic Comet.exe' in the bottom window, it means that the file has been found. Double click on it to immediately run it or Right click on mouse button and choose 'Create shortcut' to create a shortcut for it on your desktop.
- If the computer has finished the search and there is no file name in the window, it means that the file was not found. In this case, if you do not have another hard drive (except C:), you will have to repeat the download process.
Back to Top